Privacy Policy

1. Information We Collect

When you use or interact with YoStream, we may collect the following types of personal information to provide and improve our services:

• Personal Identification Information: Your full name, email address, postal address, and telephone number (including WhatsApp number).
• Account Information: Username, password (encrypted), IP address, and account preferences.
• Payment Information: Payment method details, transaction history, and billing information. Note: We do not store full credit card numbers on our servers.
• Technical Data: Browser type, device information, operating system, and browsing behavior on our platform.
• Communication Data: Records of correspondence when you contact our support team via email, WhatsApp, or other channels.
• Usage Data: Information about how you use our IPTV services, including viewing preferences and subscription history.

2. How We Use Your Information

The personal information you supply to YoStream is kept in a secure location accessible only by authorized personnel and is used for the purposes outlined in this policy. We use your information for:

• Service Delivery: Processing your orders, activating subscriptions, and delivering IPTV services.
• Account Management: Creating and maintaining your account, verifying your identity, and managing your preferences.
• Customer Support: Responding to your inquiries, resolving technical issues, and providing assistance.
• Payment Processing: Handling transactions, sending payment instructions, and verifying payment proofs.
• Communication: Sending order confirmations, payment instructions, subscription updates, and important service announcements.
• Improvement: Analyzing usage patterns to enhance our platform, services, and user experience.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.

3. Confidentiality & Data Protection

When personal information, such as your name, postal or email address, or telephone number, is necessary to use or interact with yostream.co.za, it is our policy to keep this information private and discreet. The personal information you supply to YoStream is kept in a secure location accessible only by authorized personnel and is used for the purposes outlined in this policy, such as processing your transaction, responding to a question, or sending requested documents.

4. Data Sharing & Third Parties

YoStream does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party companies that assist us in operating our website, processing payments, or delivering services, subject to strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.
• With Your Consent: We will seek your explicit consent before sharing your information for any purpose not outlined in this policy.

5. Cookies & Tracking Technologies

YoStream uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login status and preferences
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and recommendations

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. After account termination, we may retain certain information for:

• Legal and regulatory compliance purposes
• Resolving disputes and enforcing our agreements
• Fraud prevention and security investigations
• Backup and archival purposes (up to 24 months)

You may request deletion of your personal data at any time by contacting our support team.

7. Availability, Errors & Inaccuracies

We are constantly updating our product and service offerings. We may encounter delays in updating product/service information and advertising on other websites. As a result, some information on a product/service may have errors or inaccuracies and may not be complete, or current products or services may be mispriced, inaccurately represented, or unavailable.

As a result, we retain the right to alter or update information, as well as to correct any mistakes, inaccuracies, or omissions, at any time and without prior notice. This includes the right to:

• Modify pricing and subscription plans
• Update product descriptions and specifications
• Correct errors in billing or account information
• Cancel orders affected by pricing or availability errors

8. Account Policies

Without prior authorization, you may not use as a username the name of another person or entity, a name or trademark that is subject to the rights of another person or entity other than you, or a name or trademark that is not lawfully accessible for use. Any name that is rude, vulgar, or indecent may not be used as a username.

At our sole discretion, we have the right to:

• Reject service to any user
• Terminate accounts that violate our policies
• Remove or edit content that breaches our terms
• Cancel orders suspected of fraud or abuse
• Suspend accounts pending investigation

9. Your Rights

As a YoStream user, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Portability: Request transfer of your data to another service provider
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your data for specific purposes
• Withdrawal of Consent: Withdraw previously given consent at any time

10. Children's Privacy

YoStream services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take immediate steps to delete such information. If you believe a child has provided us with personal data, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. By using YoStream, you consent to the transfer of your data to countries that may have different data protection laws. We ensure appropriate safeguards are in place to protect your data during such transfers.

12. Changes to This Privacy Policy

YoStream reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We will notify users of material changes via:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date at the top of this page

Continued use of YoStream after any modifications indicates your acceptance of the updated Privacy Policy.